Fulham Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Fulham Storage provides storage-related services to customers in the UK. By making a booking, placing goods into our care, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. They are intended to create clarity around the booking process, payment obligations, cancellations, liability limits, waste handling rules, and the governing law that applies to the agreement.

In these Terms, references to “we”, “us”, and “our” mean Fulham Storage, and references to “you” or “customer” mean the person or business entering into the service agreement. These terms apply whether the storage is short-term or ongoing, and whether goods are stored directly by you or on your behalf by an authorised person. Use of the service must be lawful and consistent with all applicable UK regulations.

We may update these Terms from time to time to reflect changes in service arrangements, operational requirements, or legal obligations. Any updated version will apply from the date it is issued unless otherwise stated. If you continue to use the service after an update, that continued use will be treated as acceptance of the revised terms. If you do not agree with any change, you must stop using the service and notify us in line with the cancellation provisions below.

Booking process
Bookings for storage services at Fulham are accepted subject to availability and our review of the information you provide. A booking request is not confirmed until we have acknowledged it and, where applicable, received any required deposit or upfront payment. You must ensure that all booking details are accurate, including your contact information, storage requirements, access needs, and any special instructions that may affect the handling of your goods.

We reserve the right to refuse or cancel a booking if the goods to be stored are unsuitable, prohibited, or likely to create health, safety, insurance, or legal issues. You must not submit a booking on behalf of another person unless you are authorised to do so. Where the storage arrangement involves more than one person, the person who makes the booking will be treated as the primary account holder and will be responsible for all fees and obligations unless we agree otherwise in writing.

At the time of booking, you may be asked to provide details of the items to be stored, the expected duration, and any access or collection timetable. We may also request identification, proof of address, or other verification information in order to comply with legal and operational requirements. By confirming a booking for Fulham storage services, you warrant that all details supplied are true, complete, and not misleading.

Payments
All fees must be paid in accordance with the price, billing cycle, and payment method agreed at the time of booking or as later notified to you in writing. Unless we state otherwise, charges are payable in advance. Recurring storage fees may be collected on a weekly, monthly, or other periodic basis depending on the plan you have chosen. Additional charges may apply for late payment, special handling, packaging disposal, extended access, administration, or other services requested by you.

You are responsible for ensuring that payment details remain valid and that sufficient funds are available for any scheduled payments. If a payment fails, we may retry the payment, suspend access, withhold release of goods, or terminate the agreement where permitted by law. Any overdue balance may attract interest or reasonable recovery costs, subject always to statutory limits. Failure to pay does not cancel your obligation to settle outstanding sums.

Prices may be reviewed from time to time. Where a price change applies to an ongoing arrangement, we will give you reasonable notice where required by law or by the terms of your plan. If you continue to use the service after the effective date of a price change, the revised charges will apply. Any discounts, promotions, or introductory offers are personal to the relevant booking and may be withdrawn at our discretion unless confirmed as fixed for a specified period.

Cancellations and termination
You may cancel a booking or terminate the storage agreement by giving notice in accordance with the minimum notice period stated at the time of booking or, if no period is stated, a reasonable period before the next billing date. Cancellations take effect only once we have acknowledged receipt of your notice and confirmed the relevant end date. You remain responsible for all fees incurred up to that date, including any storage, handling, or collection costs.

If you cancel before the service starts, any refund or deduction will depend on the timing of your cancellation, the amount already paid, and any non-refundable costs that have been incurred. Where a deposit has been taken, we may retain all or part of it to cover administration, reservation of space, or losses caused by short-notice cancellation, to the extent permitted by law. Refunds, where due, will usually be made by the same payment method used for the original transaction.

We may suspend or end the agreement immediately if you breach these Terms, fail to pay, provide false information, store prohibited goods, or act in a way that creates risk to our staff, other customers, or the premises. In such cases, you will be required to remove your goods promptly and pay any outstanding sums. If you do not collect your items within a reasonable period after termination, we may exercise any rights available to us under contract, statutory, or lien-based remedies, subject to applicable law.

Customer responsibilities
You must pack, label, and declare your goods appropriately unless we have expressly agreed to provide packing or inventory services. All items placed into storage must be clean, dry, and suitable for storage in a shared commercial environment. You must not store anything that is illegal, hazardous, perishable, flammable, explosive, environmentally harmful, or otherwise prohibited by law or by our internal safety requirements.

You are responsible for the value, condition, and legal ownership of the goods stored. Unless agreed in writing, we do not inspect, verify, or appraise your items. You should keep your own inventory and maintain adequate records of what has been stored. If you store valuable or fragile items, you should consider specialist insurance or other protection that is appropriate to their nature and value.

Access to stored goods may be subject to prior notice, operational hours, security checks, and any reasonable procedures we use to protect customer property and staff. We may refuse access where the request would breach safety rules, interfere with other customers, or require actions beyond the scope of the agreed service. You must comply with all site rules, instructions, and lawful requests made by our staff or authorised representatives.

Liability and insurance
To the fullest extent permitted by UK law, we do not accept liability for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity. Our liability for loss or damage to stored goods will be limited to the extent caused by our proven negligence or breach of contract and, where applicable, will not exceed the limits set out in the service agreement or the value declared by you in advance, whichever is lower if such a cap is lawfully enforceable.

You acknowledge that storage involves ordinary risks such as minor handling marks, dust, temperature variation, and deterioration caused by the nature of the goods themselves. We are not responsible for pre-existing defects, inadequate packaging, inherent vice, mould, rust, infestation, or any damage arising from your failure to prepare items properly. We are also not liable for losses caused by events outside our reasonable control, including fire, flood, theft by third parties despite reasonable security, power failure, transport delays, or acts of public authorities.

Insurance is your responsibility unless we expressly state in writing that cover is included. If we arrange any insurance or protection on your behalf, the scope, exclusions, and claim conditions will be set out separately and may be subject to additional premiums or limitations. You must notify us promptly of any incident that may give rise to a claim and cooperate fully with any investigation, evidence request, or loss assessment process.

Waste regulations
All disposal, clearance, and removal activities must comply with applicable UK waste legislation, environmental requirements, and duty-of-care obligations. You must not leave behind unwanted items, packaging, liquids, hazardous substances, batteries, electrical equipment, tyres, or any other waste without our prior written approval. Where we agree to remove or dispose of waste on your behalf, you remain responsible for ensuring that the materials are described accurately and are lawfully transferable.

If goods are contaminated, damaged, or no longer suitable for storage, we may require you to collect them, arrange lawful disposal, or pay reasonable costs for handling in accordance with environmental rules. We may refuse to accept items that would create a regulatory breach, unsafe working conditions, or excessive disposal obligations. You must not use our service to evade waste collection obligations or to store items intended for abandonment.

Where waste is generated during loading, unloading, packing, or collection, you must remove it promptly unless we agree otherwise. Any bin use, skip access, or disposal service will be subject to site rules and applicable charges. If we suspect that waste has been deposited unlawfully or in a manner that could expose us to enforcement action, we may remove, secure, or report the materials as required by law and recover associated costs from you where permitted.

Indemnity, notices, and records
You agree to indemnify us against claims, costs, losses, penalties, and expenses arising from your breach of these Terms, your unlawful conduct, your storage of prohibited goods, or your failure to comply with waste or safety obligations. This indemnity includes reasonable legal fees and third-party claims caused by your acts or omissions, to the extent allowed by law. Nothing in these Terms limits any liability that cannot legally be excluded, including liability for death or personal injury caused by negligence.

Notices under these Terms should be given in the manner agreed in the booking documentation or otherwise by a reliable written method. A notice is deemed received when it has been properly sent and can reasonably be shown to have been delivered to the intended recipient. You are responsible for keeping your contact details current so that service updates, payment notices, and termination messages can be sent without delay.

We may keep records relating to bookings, payments, access, incidents, and communications for legitimate business, compliance, and evidential purposes. These records may be used to administer the service, resolve disputes, detect fraud, and meet legal obligations. Any personal data will be handled in accordance with applicable data protection law and our privacy practices, as in force from time to time.

Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rules or other applicable law provide otherwise. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By proceeding with a booking for Fulham storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. If there is any conflict between these Terms and a specific written service agreement, the written service agreement will prevail to the extent of that conflict. No waiver of any term will be effective unless it is given in writing and signed or otherwise authorised by us.

These Terms represent the complete understanding between the parties concerning the storage service, subject only to any mandatory statutory rights that cannot be excluded. They are intended to provide a clear legal framework for customers using storage at Fulham and should be read together with any booking confirmation, pricing schedule, or additional service-specific conditions issued to you. Continued use of the service constitutes ongoing acceptance of the current version of these Terms.