Storage Fulham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Fulham provides storage, removals, packing, loading, transport, and related services to consumers and business customers in the United Kingdom. By requesting a quotation, making a booking, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply in addition to any written quotation or confirmation we provide. In the event of any inconsistency, the specific terms in our written quotation or service confirmation will prevail over these general terms.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Fulham, the service provider supplying storage, removals and related services.
Customer means the person, firm or company who requests or purchases the services.
Services means any storage, removals, transport, packing, unpacking, loading, unloading, and related services supplied by the Company.
Goods means the items of property in respect of which the Services are to be provided.
Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or service confirmation.
2. Quotations and Service Scope
All quotations are based on the information provided by the Customer at the time of enquiry. Quotations may be given verbally or in writing and are subject to survey or verification of access, volume, and any special requirements.
Unless otherwise stated, quotations are exclusive of third party charges such as parking suspensions, tolls, congestion charges, ferry charges, customs charges, duties, or similar costs. Where incurred, such charges will be payable by the Customer in addition to the quoted price.
Quotations generally include standard labour, a normal level of access at collection and delivery addresses, and provision of a suitable vehicle. They do not include dismantling or reassembly of furniture, disconnection or reconnection of appliances, removal of fixtures or fittings, or any work involving permanent alterations to property, unless expressly stated in writing.
The Company reserves the right to revise or withdraw a quotation where the Customer has provided incomplete or inaccurate information, where circumstances have changed, or where additional work is requested. Any additional charges will be advised to the Customer as soon as reasonably practicable.
3. Booking Process and Confirmations
A booking will be treated as provisional until it has been confirmed by the Company. Confirmation will usually take place in writing through a booking confirmation or service order containing the key details of the Services.
To secure a particular date or time slot, the Customer may be required to pay a deposit or part payment as specified by the Company. The Company does not guarantee availability until the booking has been expressly confirmed.
The Customer is responsible for checking the accuracy of the booking confirmation, including addresses, dates, times, contact details, and the description of the Services. Any discrepancies must be notified to the Company as soon as possible. The Company will not be liable for delays or costs arising from inaccurate or incomplete information supplied by the Customer.
The Company reserves the right to refuse a booking or cancel a confirmed booking where the Customer has failed to provide sufficient information, where the Goods present a safety or legal risk, or where the Company is unable to carry out the Services for reasons beyond its reasonable control.
4. Payments and Charges
The applicable price for the Services will be as set out in the quotation or booking confirmation, subject to any variations expressly agreed between the parties.
Unless otherwise agreed in writing, payment terms for removals and transport services are as follows. Residential Customers must pay in full prior to or on the day of the move, and in any event before unloading at the delivery address is completed. Business Customers may be offered account facilities subject to approval, in which case payment will be due within the stated credit period from the date of invoice.
For storage services, initial payment is due in advance prior to the commencement of storage. Ongoing storage charges are usually billed monthly in advance. Where payment is not received by the due date, the Company may exercise a lien over the Goods and may withhold access to the storage unit or Goods until payment is received in full.
Payment may be made by the methods accepted by the Company from time to time. Cash payments may be subject to a limit. The Company reserves the right to require cleared funds before commencing work or releasing Goods from storage.
If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate and may recover from the Customer any reasonable costs incurred in pursuing the debt, including collection agency or legal fees.
5. Cancellations and Postponements
The Customer may cancel or postpone the Services by giving notice to the Company. Cancellation charges may apply depending on the amount of notice given prior to the scheduled service date.
Where at least ten working days notice of cancellation or postponement is given, no cancellation fee will normally be charged, although any non-refundable third party costs may remain payable.
Where between five and nine working days notice is given, the Company may charge up to fifty percent of the quoted price for the affected Services.
Where less than five working days notice is given, or where the Company arrives at the collection address and is unable to carry out the work for reasons within the Customer's control, the Company may charge up to one hundred percent of the quoted price.
In addition, the Customer will be responsible for any irrecoverable costs incurred by the Company on the Customer's behalf, including but not limited to parking suspensions, ferry bookings, or special equipment hire.
The Company may cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including severe weather, vehicle breakdowns, industrial action, accidents, or emergencies. In such cases, the Company will seek to agree a new service date with the Customer. The Company's liability in such circumstances will be limited to a refund of any amounts paid for Services not provided, and the Company will not be responsible for consequential losses.
6. Customer Responsibilities
The Customer is responsible for ensuring that adequate access is available at both collection and delivery addresses, including suitable parking for the removal vehicle, clear hallways and stairways, and informed building management where necessary.
The Customer must arrange and pay for any parking permissions, permits, or suspensions required at the origin or destination addresses, unless otherwise agreed in writing. The Company will not be liable for fines or penalties arising from a lack of suitable parking arrangements where the Customer is responsible for such arrangements.
The Customer must ensure that all Goods are properly packed and prepared for transport or storage, unless packing services have been specifically ordered. The Company may refuse to transport Goods that are inadequately packed, hazardous, or likely to cause damage.
The Customer must remove any personal documents, money, jewellery, watches, precious metals, valuable collections, or perishable items that are excluded from liability, as set out in these Terms and Conditions. The Customer should be present or have a responsible representative on site during collection and delivery to oversee the work and confirm that all Goods have been collected or delivered.
7. Excluded and Prohibited Items
The Company will not accept or move prohibited or dangerous items, including but not limited to explosives, firearms, ammunition, flammable liquids, gases, chemicals, toxic or hazardous substances, illegal goods, stolen property, or any item whose possession or transport would contravene applicable laws or regulations.
Perishable goods, live animals, plants, and items requiring controlled temperature or special handling are not accepted for storage unless expressly agreed in writing. The Customer is responsible for ensuring that no such items are included with the Goods without the Company's prior written consent.
8. Waste Regulations and Disposal
The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste carrier and will not remove domestic refuse, builders waste, or other rubbish unless a specific waste removal service has been agreed and appropriately charged.
Where the Company agrees to remove unwanted items or waste, the Customer confirms that they have the authority to dispose of such items and that the items do not include hazardous or regulated waste. Additional charges may apply for the disposal of bulky items, electrical goods, or materials requiring special processing.
The Customer must not use the storage facility for the storage of waste, contaminated materials, or items intended solely for disposal. The Company reserves the right to refuse or remove any item that may create a health, safety, or environmental risk.
9. Storage Terms and Access
Where storage services are provided, the Goods will be stored in a suitable facility as determined by the Company. The Company will take reasonable care to protect the Goods against loss or damage while in storage.
Access to stored Goods will be subject to the facility's access procedures and opening hours. The Customer may be required to provide identification and evidence of authority before access is permitted. The Company may charge a fee for access appointments, inventory services, or retrieval and redelivery of Goods from storage.
The Customer must keep contact and billing details up to date at all times. Where the Customer fails to pay storage charges by the due date, the Company may restrict access and enforce its lien and, after giving reasonable notice, may sell or dispose of Goods to recover unpaid charges and reasonable costs.
10. Our Liability and Limitations
The Company will exercise reasonable care and skill in the performance of the Services. However, the Company's liability for loss of or damage to Goods, or for delay, shall be subject to the limitations set out in this clause.
The Company will not be liable for loss or damage to the following categories of item, except where a special written agreement has been made and additional insurance arranged. These categories include money, securities, jewellery, precious metals or stones, valuable collections, antiques, fine art, documents, or items of sentimental value where the value is difficult to assess.
The Company will not be liable for loss or damage arising from inherent vice or defect of the Goods, normal wear and tear, leakage, evaporation, atmospheric or climatic changes, vermin or infestation, electrical or mechanical derangement of appliances not directly caused by external impact, or the deterioration of perishable items.
The Company will not be liable for any loss, damage, or delay resulting from circumstances beyond its reasonable control, including but not limited to acts of God, weather events, war, terrorism, civil unrest, strikes, road closures, accidents, or actions of third parties.
Where the Company is liable for loss or damage to Goods, its liability will, to the extent permitted by law, be limited to the lower of the cost of repair, the replacement value at the time of loss, or a per item or per consignment limit as specified in the quotation or booking confirmation. Customers are encouraged to arrange appropriate insurance cover for valuable or fragile items.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of anticipated savings, or loss arising from missed appointments, delayed property transactions, or similar, even if such loss was foreseeable.
Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded under applicable law.
11. Claims and Notification of Loss
The Customer must inspect the Goods on delivery or upon accessing stored Goods and must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within seven days of delivery or access. For losses or damage discovered later, the Customer must notify the Company as soon as reasonably possible after discovery.
Failure to notify the Company within a reasonable time may prejudice the investigation of the claim and may affect the Customer's ability to recover compensation. The Customer must give the Company and any insurer a reasonable opportunity to inspect and assess the alleged loss or damage before repair or disposal of the affected items.
12. Insurance
The Company maintains its own insurance cover in respect of its legal liabilities. This cover is not a substitute for full value insurance of the Goods. The Customer is strongly advised to arrange separate insurance to cover the full replacement value of the Goods against loss or damage during removal and storage.
Where the Company agrees to arrange insurance on behalf of the Customer, this will be subject to the separate terms and conditions of the relevant insurance policy and insurer. The Customer will be provided with details of the cover, exclusions, and any applicable excess.
13. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.
The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations provided that this does not reduce the level of service or protections afforded to the Customer.
Any failure or delay by the Company in exercising any right or remedy under the Contract shall not constitute a waiver of that or any other right or remedy, and any waiver must be in writing.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
